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How to file a police report?

If your bike gets stolen, file a police report with Vapaus as the interested party. We need the official police report before we can process your insurance claim.

Where to file the report?

  • Go to the Finnish Police's online reporting service: poliisi.fi
  • Select "The interested party is a company", as Vapaus is the legal owner of the bike

What information do I give the police?

First, choose that you would like to receive the documents concerning the matter in the Suomi.fi service.

When you file the report, use below information:

  • Interested party: Vapaus Bikes Finland Oy
  • Contact person: Eeva Karhuvaara-Järvinen
  • Country of birth: Finland
  • Nationality: Finland
  • City: Helsinki
  • Address: Lapinlahdenkatu 16, c/o Maria 01, 00180 Helsinki
  • Email: insurance@vapaus.io
  • Phone: +358 9 74790959

Request for punishment

On the "Request for punishment" -page, select that Vapaus demands the perpetrator be punished. Choose: I request that the perpetrator be punished.

What to do after filing the police report?

  1. You'll receive a confirmation from the police
  2. Submit the official police report (not just the confirmation) using the insurance form
  3. Include details about how and where the theft happened

Important: We need the actual police report document, not just the filing receipt:
Screenshot 2026-10-26 at 15.15.01

What happens next?

After you submit the insurance claim to us including all requested informartion, we'll process your insurance claim. See bike insurance for details on coverage and deductibles.