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How do I return my bike during the lease?

You can return your bike mid-lease if cancellation coverage is active on your contract. Start the return in the Vapaus User App by the 20th of the month to end the contract at the end of that month.

In this article:
Return overview
What happens to your maintenance budget?
Return criteria
How to submit a return notice in Vapaus User App
Self-return
Pick up

Return overview

Start the return process through the Vapaus User App.

Return fee: varies depending on your employer's benefit bike guideline. Prices are between 263.15–344.11€ plus possible delivery fees (Helsinki area: 50€, rest of Finland: 150€). All prices include VAT (25.5%).
You can return the bike either way:

  • Self-return: bring the bike to our partner in Helsinki at a booked time. No additional fee.
  • Pick up: we collect the bike from your address. Pick-up fees apply: 50€ in Helsinki area and 150€ in the rest of Finland.

Your bike must meet the return criteria for the return to be accepted without additional charges. Return criteria are listed in the benefit bike guideline in your Vapaus User App account.

Note: you can order a new benefit bike after your current contract has ended. For example, if your contract ends on 31 October, you can order a new bike starting 1 November.

What happens to your maintenance budget?

If you’ve used more maintenance budget than you’ve accumulated, we charge the difference together with the return fee.

Any budget you haven’t used by the end of the contract is lost. Use it before your contract ends. Read more about how the maintenance budget works.

Before bike return

Before you return the bike, read the service instructions.

The bike must meet the return criteria mentioned below. If it passes inspection, it's marked as returned and your lease ends. If not, we'll contact you about any charges.

Return criteria — your bike must meet all of the below conditions:
  • Brakes are functional and have adequate tread
  • Powertrain components are intact; normal wear on chain and gears is acceptable as long as it doesn't prevent normal use
  • Tires are intact, drivable, and have adequate tread
  • Gearbox is operational and all gears engage properly
  • No significant play in bearings and hubs
  • Rims are intact with no visible twisting
  • Frame, fork, and tube parts are intact with no cracks
  • Derailleur hanger is intact and straight
  • Bike has not been modified or customised
  • Saddle, handlebars, and pedals are intact
  • Any special tools that came with the bike are present
  • Any self-installed parts have been removed
  • For e-bikes: system shows no error codes, electrical system and battery function normally, display is intact and operational

Normal wear such as minor scratches or paint marks from everyday use is expected and won't affect your return.

How to submit a return notice in Vapaus User App

  1. Log in to your Vapaus account at user.vapaus.io

  2. Navigate to My bikes → Choose your bike → … → select "Return bike". 
    This option only appears if your contract has active cancellation coverage.

  3. Select the reason for the return and click "Next"

  4. Choose return method

    Available return methods:

Self-return

  1. You'll see our partner's, Yeply Recycled, address. Click "Continue".
  2. Select any accessories you want to keep and redeem. You'll see the redemption price and any available discounts. Click "Next".
  3. Upload fresh photos of your bike. Click "Next".
  4. Review the return checklist and instructions. 
  5. Add a personal email address to your account so you can maintain access even if you forget your password or lose access to your work email. Click "Continue".
  6. Review the summary of your return notice, which includes your cancellation fee and any redeemable accessories.
  7. Choose to pay immediately or later.
  8. Book a return here. The bike cannot be returned without a reserved date and time, and it must be returned before your contract's end date.
  9. You'll receive confirmation of your return notice and further instructions within 1-3 business days.

Pick-up

  1. Select the pick-up location and fill in the address. You'll see the pick-up fee.
  2. Select any accessories you want to keep and redeem. You'll see the redemption price and any available discounts. Click "Next".
  3. Upload fresh photos of your bike. Click "Next".
  4. Review the return checklist and instructions. 
  5. Add a personal email address to your account so you can maintain access even if you forget your password or lose access to your work email. Click "Continue".
  6. Review the summary of your return notice, which includes your cancellation fee and any redeemable accessories.
  7. Choose to pay immediately or later.
  8. You'll receive confirmation of your return notice and further instructions within 1-3 business days.