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Why can't I log into my Vapaus account?

If you can’t log in, check that you’re on the right sign-in page, then reset your password. If you can’t remember which email you used, contact us.

Make sure you're using the right webpage

The User App account log-in page is user.vapaus.io/sign-in

There are different sign-in pages (depending on the customer type):

You've forgotten your password

  1. Go to the employee sign-in page and click “Forgot your password?”.
  2. Enter your email address.
  3. Check your inbox for the reset email. If it’s not there, check your spam folder.
  4. Click the link and create a new password.
  5. Log in with the new password.

You've forgotten your email

Try the reset steps above with each of these addresses: your personal email, your work email, and any other address you might have used.

If none of them works, contact us with:

  • any email address you think you used
  • your full name
  • when you last tried to log in

We'll help you regain access to your account.

We suggest that you add a personal email address to your account now, so you can still log in if you change jobs. 

Need help? Submit a support request.