Benefit bike requests and claims

Fill out the form below to notify us about returns, redemptions, theft, other insurance events or even complaints about your benefit bike. We're here for you at every pedal-step of the way on your benefit bike journey.


If you are returning your bike read our Return instructions.

By filling out the form with care, including all relevant information and detail, you can ensure that your matter is handled without delay!

Notification of return, redemtion, complaint or insurance event.

Contact information

FOR EMPLOYEES

Our customer service is here to help if you have a question or need help picking the right bike for you. Online orders are made in the Vapaus app.

Live Chat Mon-Fri 10:00 - 16:00
Email: bikes@vapaus.io


Our website's tireless Pupu-Botti serves evenings and weekends.

CONTACT REQUEST

FOR EMPLOYERS (COMPANIES)

Open Contact form


Invoicing: admin@vapaus.io

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JOIN THE PARTNER NETWORK