Get in touch

Have a question about the bike benefit or Vapaus? Want to launch the benefit? Need to contact support? You’ve come to the right place.
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Announcement:

On September 22, 2025, the Finnish government proposed to the Parliament that the tax exemption for employee benefit bikes would be removed from the beginning of 2026. Vapaus customers do not need to take any action at this stage. The Vapaus bike benefit continues even without the tax exemption! We'll provide more detailed instructions later. Read more in the announcement.

Note! Due to the government’s decision, our customer service is currently experiencing high volume, and we are unable to respond to all inquiries regarding the tax change. You can get detailed information about the change and its impact on the Vapaus bike benefit in our info session on October 9, 2025.

ISO27001 logo

ISO/IEC 27001 certification

Certification for benefit bikes

Vapaus achieved he world's best-known standard for information security management systems (ISMS). ISO 27001 certificate confirms that our operations meet international requirements in information security management, risk identification and continuous development of information security in international markets.

But first, check these for help

You can always end your benefit bike contract early. Get in touch with us and end your contract directly from the Vapaus app. See instructions
When your bike contract is ending, you will receive an email from us asking to either redeem or return the bicycle. This message contains the instructions for redeeming the bike.

If your situation changes mid-contract, and you would like to redeem the bike, please contact us. See instructions
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We’re here for you

Pick your channel and tell us what’s on your mind.
mail
Email for bike users
We promise to reply in 1-3 weekdays.
bikes@vapaus.io
mail
Email for employers
We promise to reply in 1-3 weekdays.
b2bsupport@vapaus.io
mail
Contact sales
We promise to reply in 1-3 weekdays.
sales@vapaus.io
mail
Email for Partners
We promise to reply in 1-3 weekdays.
partners@vapaus.io
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FAQ pages

Here you will find answers to frequently asked questions.

Go to FAQ page
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Postal Address
Vilhonvuorenkatu 11 C, Helsinki.
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Find us here

Let us know if you want to pop by.
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Precycled test rides

Sörnäisten rantatie 27,
rappu 11D, 2. krs,
00500 Helsinki

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Showroom

Sörnäisten rantatie 27,
rappu 11D, 2. krs,
00500 Helsinki

By appointment only.

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Head office

Vilhonvuorenkatu 11 C,
00500 Helsinki

Mon-Fri 10am to 4pm.

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INVOICING

Vapaus Bikes Finland Oy
Company ID: 2879502-8
E-Invoicing:
Address: 003728795028

Operator:
Maventa (003721291126)(DABAFIHH)