Employees

Before your benefit bike journey

• What is a benefit bike?
• What accessories can I include with my benefit bike?
• How do I create a Vapaus account?
• How to order a benefit bike?
• How to order from Canyon?
• How to order from Vapaus catalogue? 
• How to order from a Vapaus partner store?
• How to order from verkkokauppa.com?
• What is cancellation coverage?
• What is downpayment insurance?
• What is maintenance budget?
• What is the return policy for a newly delivered bike?
• Why Vapaus needs my personal information?
• Oomi and Vapaus -cooperation
• Oomi Fillari - benefit bike ordering process

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During your bike journey

• Tips for bike fitting
• How to store and maintain my bike?
• What payment methods are supported?
• How does the benefit bike warranty work?
• How does benefit bike insurance work?
• Can the maintenance budget be used to pay an insurance deductible?
• Can I use my home insurance for a benefit bike?
• How to file a police report?
• Where can I find my bike contract?
• Why can't I log into my Vapaus account?

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Ending your benefit bike journey

• How do I return my bike during the lease?
• How do I return my bike at the end of the lease?
• Salary deductions: How they work and when they stop?
• How do I redeem my bike during the lease?
• How do I redeem my bike at the end of the lease?
• How do I transfer my benefit bike?
• What happens to my benefit bike during parental leave, layoffs, or other absences?
• What happens to my benefit bike if I change jobs or leave my employer?
• How to service my bike before returning it?

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